RV Warranty Processor (Nipomo)

Job Duties & Responsibilities: • Process Manufacturers / Vendors claim daily.
• Process requested parts returns by Manufacturers / Vendors.
• Answer all necessary claim feedback.
• Answer internal and external emails - daily.
• Phone contact with Manufacturers / Vendors with questions on Warranty Claims when needed.
• Work closely with service advisors / techs on approved Pre-Authorizations compiling correct information: Manufacture, Model and Serial numbers, Pictures, Auth numbers from vendors etc.
• Keep the Warranty Manager informed of all problems or potential problems.
• Work with Vendors on VCB's and Authorizations when they have questions.
• Booking / Submitting claims for payment • Answers incoming calls as needed.
• Able to work in a high pace / high volume environment.
• Requires bending, climbing, and kneeling to take photographs of various areas of an RV along with working in the warranty return parts shed sorting through return parts.
• Willingness to learn many different components of an RV.
• Miscellaneous office duties as assigned by management.
• Help dealership stay compliant with manufacturer’s policy.
• Daily Deposit • Answering Phones and directing to correct department or person.
• Support Service Advisors when needed.
• Attending staff meeting.
Experience Required: • Warranty claims processing Automotive or RV Industry knowledge helpful.
• Previous Customer Service experience / handling minor customer concerns or complaints • Strong computer/typing skills.
• Proficient in Word / Excel / Gmail / Google Docs • Strong written & verbal communication skills • Attention to detail and accuracy.
• A desire to provide extraordinary customer service to the dealer/customer network attitude is everything! • Able to work within a group and transition between responsibilities given.
• Successful candidates must be organized, positive and friendly with a follow through mindset.