Quality Assurance Associate

Looking for someone with Microsoft Excel experience *Essential Duties and Responsibilities:* Quality Assurance (QA) Department, you will be responsible for various administrative tasks, such as compiling spreadsheets, sorting and analyzing raw data, managing records and files, preparing training materials, identifying data discrepancies, and overseeing data analysis and cleanup in HMIS (Homeless Management Information System) and ETO (Efforts to Outcomes).
Additionally, you will serve as a liaison between staff and the Coordinated Entry System, facilitating communication and collaboration.
Your role will play a vital part in ensuring data accuracy and the smooth functioning of the department's operations.
QA also manages the agency’s learning management system (LMS), Talent LMS.
This requires you to work closely with program managers across the agency to identify training gaps and collaborate in creating and implementing trainings in TalentLMS.
The Emergency Preparedness and Safety Program falls under QA responsibilities.
This entails for you to disseminate information about the safety topic monthly, to collect facility inspections and training acknowledgement forms, and assist in addressing any safety discrepancies.
* Be prepared to respond to crisis situations promptly and effectively, providing immediate assistance and access to appropriate resources when needed.
* Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.
* Perform related duties as assigned by the supervisor efficiently and effectively.
* Maintain compliance with all company policies and procedures * Ensure data integrity and compliance across databases *Education and/or Work Experience Requirements:* This section outlines the essential knowledge, skills, and abilities required to perform the daily tasks and job duties bulleted above.
* Associate Degree or equivalent * Ability to problem-solve * Strong organizational skills * Adept at performing multiple tasks at once and detail-oriented * Ability to perform job duties without direct supervision * Strong communication skills (verbal and written) * Strong prioritization and time management skills * Ability to maintain attention to detail involving numerical data and processing information * Excellent computer proficiency (MS Office – Word, Excel and Google) * Ability to work in a team setting *Required Qualifications:* *Employment Eligibility Verification*: * Must provide documentation to establish identity and employment eligibility in compliance with legal requirements.
This may include a U.
S.
passport, Permanent Resident Card, or other acceptable forms of identification.
*Negative Tuberculosis Test:* * Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.
*Background Screening:* * Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.
*Pre-Employment Drug Screening:* * Must pass a pre-employment drug screening to ensure a drug-free workplace.
A negative drug test result is required.
*Driving Skills*: * Possess strong driving skills and have a valid driver's license.
* Driving is an essential function of the position, and a clean driving record may be required.
* Must possess a valid California driver's license or obtain one before the start of employment.
*Insurance Coverage*: * Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.
*Personal Insurance Coverage:* * Must have personal insurance coverage that meets the requirements set by the employer.
* This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
* The coverage must be valid and maintained throughout the employment period.
*Benefits:* *Full-Time Benefits:* * Health Insurance * Dental, Vision, and Life Insurance * 401k Matching * Paid Time Off (PTO) * Paid Holidays and Floater Day * Employee Assistance Program * Gym Membership Discount * Tuition Reimbursement * Working Advantage *Part-Time Benefits:* * 401k Matching * Paid Time Off (PTO) * Employee Assistance Program * Gym Membership Discount * Working Advantage Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.
*Work Environment:* The work environment for administration staff working in a non-profit homeless services organization is characterized by a strong sense of compassion and dedication to the mission of assisting those experiencing homelessness.
It is a dynamic and fast-paced setting, where staff work collaboratively with other team members to deliver comprehensive services and support to clients.
The administration staff plays a vital role in ensuring the smooth functioning of the organization, handling administrative tasks, managing budgets and grants, and coordinating programs and services.
They work diligently to track data and outcomes, ensuring compliance with regulations and funding requirements.
This environment can be emotionally challenging, as homelessness involves complex issues, but the staff's resilience and empathy help them cope with the emotional stress.
The focus is always on putting the needs of clients first, and administration staff work tirelessly to make a positive impact on the lives of those experiencing homelessness.
*Physical Requirements:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards * Must be able to lift and carry up to 30 lbs.
* Ability to sit for long periods of time.
* Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
* Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.
*Mental Requirements:* The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position.
Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.
* The capacity to manage multiple tasks, prioritize responsibilities, and maintain accurate records and documentation.
* The willingness to adapt to changing situations, emerging needs, and evolving policies or regulations.
* Effective communication is crucial for collaborating with team members, clients, community partners, and other stakeholders.
* Serving a diverse population with various cultural backgrounds and identities.
Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.
The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients.
At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements listed above are representative of the knowledge, skills, and ability required.
Job Type: Full-time Pay: $26.
00 - $27.
00 per hour Benefits: * 401(k) * 401(k) matching * Employee assistance program * Paid time off Schedule: * Monday to Friday Work setting: * Office Work Location: Multiple locations