Front Desk Agent - Full Time

*About our Company*: Welcome to the Santa Ynez Valley Marriott.
Conveniently located 30 minutes north of Santa Barbara and 3 miles from Solvang, the Danish Capital of America.
The Marriott is in the heart of Santa Barbara Wine Country that is famous for its 80 vineyards and wineries, cycling, golf courses and Vandenberg Air Force Base.
Our management company, HHG’s, foundation is built on being knowledgeable, accountable, responsive, honest, ethical, innovative, fair, professional, and efficient.
Goals are pursued with a steady determination, but HHG remains flexible in finding solutions through constant reexamination and retooling.
*What we’re looking for*: The Santa Ynez Valley Marriott is seeking for a well-rounded, skilled, and experienced Front desk Agent to join our team.
If you are inspired by and enjoy creating fun, happy, and a positive work culture.
Are enthusiastic about creating memorable guest experiences, have a passion for providing excellence in everything you do, and are motivated by fostering relationships, an exciting journey awaits you at the Santa Ynez Valley Marriott! *Specific Job Knowledge and Skills:* The core *Duties & Responsibilities *of a Front Desk Agent: Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.
* Handle all duties according to hotel policies, procedures, internal rules and standards.
* Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
* Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
* Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
* Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
* Check in all guests and greet those waiting in the queue line.
* Follow all cash handling and banking procedures to check out all customers efficiently.
* Operate PMS, take same day reservations and know how to for information in MARSHA.
* Perform guest registration and room assignment and accommodate special requests of all customers.
* Be knowledgeable about Marriott Rewards and the benefits for all elite members.
* Know how to enter information into Guestware.
* Answer the phones according to the standards of proper etiquette.
* Handle mail and messages properly and on a confidential basis.
* Know how to handle safe deposit boxes.
* Ensure the cleanliness of the front desk and back office area at all times.
* Assist all guest with problems and questions as required.
Ensure that all guest problems are resolved by using guidelines and good judgement.
* Assist fellow associates in their jobs to ensure that all jobs are done on time.
* Have knowledge about all emergency procedures and know how to act on them.
* Be flexible in regard to work schedule.
* Have knowledge about the city, the local area and attractions to provide the guests with requested information.
* Handle late charges according to the procedure.
Qualifications: · High school diploma or GED required.
· Hotel and Front Desk Agent experience desired.
Language Skills: · Must have developed language skills to the point to be able to: Read & understand the English language.
The Santa Ynez Valley Marriott is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are a Drug Free Workplace and an E-Verify participant.
Job Type: Full-time Pay: $18.
00 - $21.
00 per hour Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Work Location: In person