Customer Service Lead

SUMMARY The purpose of this position is to provide Excellent Customer Service and Timely Financial Information.
This position encompasses DR and Billing reporting, inventory management, complete COD customer transactions.
Take and process orders and address all customer inquiries and complaints.
Perks of Pratt? Paid Holidays from DAY ONE Insurance benefits and wellness reimbursement program within ONE MONTH of hire 6 Months: PAID vacation days 12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave 401K Vesting Open Door policy POSITION: Customer Service Lead Salinas California $20.
00 - $21.
50 – Full Time DUTIES AND RESPONSIBILITIES: .
Work with Purchasing Dept and Plant Customer Service on placing orders on timely basis for customer needs and plant production schedule .
Process purchase orders .
Manage and maintain the inventory levels on all required inventoried items .
Update and maintain the required reports to customers and the accounting team on a daily basis .
Forward confirmations – Order Acknowledgements, ASN, and COA's .
Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.
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Maintain customer files .
Process new items.
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Oversee Office department operations, including inventory management, order entry and staff schedules.
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Assist sales personnel as needed on customer accounts .
Run all appropriate reports for the day and review for accuracy .
Communicate with necessary supervision to avoid problems between plant/vendors and customer .
Develop working relationship with all other plant department employee/managers.
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Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
Compiles data and prepares invoices, assists with customer service and performs miscellaneous human resources and clerical duties.
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Additional duties may be assigned by management.
EDUCATION and/or EXPERIENCE .
High school diploma or GED .
Five years' experience in a manufacturing environment Candidates are PREFERRED who offer the following: .
Experience in the corrugated container industry .
Computer literate (MS Excel and MS Word) LANGUAGE SKILLS .
Excellent communication skills.
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Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.
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Ability to write business reports and correspondence.
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Ability to speak effectively before groups of customers or employees of the organization.
REASONING ABILITY .
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
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Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
MATHEMATICAL SKILLS .
Ability to add, subtract, multiply, divide in all units of measure.
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Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
#IND-RMP Requirements: Internal